Service Pros - Horn Lake

All four reviews are uniformly negative with 1-star ratings spanning from 2013 to 2024. Professionalism failures are consistently cited: missed appointments without notification, failure to honor commitments, lack of callback follow-up, and dishonest reporting to warranty companies. Project completion is severely compromised across multiple reviews—work not completed on time, callbacks never hon... Read more

All four reviews are uniformly negative with 1-star ratings spanning from 2013 to 2024. Professionalism failures are consistently cited: missed appointments without notification, failure to honor commitments, lack of callback follow-up, and dishonest reporting to warranty companies. Project completion is severely compromised across multiple reviews—work not completed on time, callbacks never honored, and customers left without service for extended periods (7+ days). Pricing concerns emerge in two reviews regarding lack of upfront transparency and unreasonable charges for warranty-covered items. The company demonstrates poor technical communication and appears to have engaged in fraudulent reporting practices. This contractor shows critical deficiencies across all measured dimensions. Read less