Thomas HVAC

Thomas Refrigeration shows significant and consistent problems across multiple dimensions. Professionalism is severely compromised by no-shows, missed callbacks, unprepared visits, and rude office staff. Project completion is undermined by incomplete diagnostics, failed follow-through on scheduled work, and systems that do not function as promised after installation. Pricing concerns are serious, ... Read more

Thomas Refrigeration shows significant and consistent problems across multiple dimensions. Professionalism is severely compromised by no-shows, missed callbacks, unprepared visits, and rude office staff. Project completion is undermined by incomplete diagnostics, failed follow-through on scheduled work, and systems that do not function as promised after installation. Pricing concerns are serious, including misleading claims about tax benefits and recommendations for unnecessarily expensive units. While two positive reviews mention good value and prompt service, they are heavily outweighed by detailed accounts of systemic failures spanning multiple years. The company's track record suggests fundamental operational and ethical issues. Read less