Mr. Rooter Plumbing of The Greater Waynesboro Area

This contractor has a clearly split reputation: a strong core of satisfied customers praising professionalism, technical skill, and friendly technicians (particularly Eric), but a meaningful minority of negative reviews describing serious issues including no-shows, late arrivals, billing disputes, alleged unlicensed work, misdiagnosis, and unresolved callbacks. Professionalism scores were dragged ... Read more

This contractor has a clearly split reputation: a strong core of satisfied customers praising professionalism, technical skill, and friendly technicians (particularly Eric), but a meaningful minority of negative reviews describing serious issues including no-shows, late arrivals, billing disputes, alleged unlicensed work, misdiagnosis, and unresolved callbacks. Professionalism scores were dragged down significantly by multiple reviews citing broken scheduling promises, a technician laughing at a customer's complaint about fees, and a supervisor who refused to return calls. Pricing received mixed signals — some reviewers praised reasonable costs while others described charges of $325–$616 for minimal or disputed work. Project completion is a notable concern, with at least one review describing a recurring septic problem requiring three return visits and another describing an abandoned estimate with no follow-up. Experience scores were moderate, with several positive accounts of skilled diagnostics and efficient repairs offset by at least two reviews alleging misdiagnosis and one alleging unlicensed work. Read less