Overview of Company Customer Sentiment Analysis in May
This single review paints a severely negative picture of Blair's service across multiple dimensions. Professionalism scored near zero due to explicit failure to communicate a cancellation, leaving the customer without notice and requiring the customer's wife to call and discover they were not returning. Project completion scored near zero as the job was abandoned mid-task — the plumber left citi... Read more
This single review paints a severely negative picture of Blair's service across multiple dimensions. Professionalism scored near zero due to explicit failure to communicate a cancellation, leaving the customer without notice and requiring the customer's wife to call and discover they were not returning. Project completion scored near zero as the job was abandoned mid-task — the plumber left citing a need for a longer snake and never returned to finish the work. A minimal experience score was assigned because the technician did arrive and attempt the job for approximately two hours, suggesting some baseline capability, but the inability to complete a standard drain clearing with available equipment raises serious competency concerns. Pricing could not be evaluated as it was not mentioned in the review. Read less