ABC Plumbing Heating & Air Conditioning

ABC Plumbing's review record is deeply divided: a meaningful subset of customers praise individual technicians like Steve, Eric, Tyler, and Jim for being knowledgeable, friendly, and effective, but these positives are heavily offset by a large volume of serious complaints. Professionalism suffers most visibly from repeated no-shows, missed appointments without notification, rude office staff, and ... Read more

ABC Plumbing's review record is deeply divided: a meaningful subset of customers praise individual technicians like Steve, Eric, Tyler, and Jim for being knowledgeable, friendly, and effective, but these positives are heavily offset by a large volume of serious complaints. Professionalism suffers most visibly from repeated no-shows, missed appointments without notification, rude office staff, and at least one documented instance of the company pressuring a customer to remove a negative review. Pricing is a significant liability, with multiple reviewers — including two involving elderly customers — alleging overcharging, undisclosed fees, portal-to-portal billing, and inflated labor times. Project completion is undermined by recurring patterns of technicians arriving without proper tools or parts, jobs left incomplete or made worse, and follow-up visits that failed to resolve the original issue. Experience scores somewhat higher due to several credible accounts of skilled diagnostics and successful repairs, but is countered by reviews describing unlicensed or incompetent work, a technician who lacked a torch to light a pilot light, and one case where a technician allegedly damaged an AC unit and then quoted an inflated repair price. Read less