Overview of Company Customer Sentiment Analysis in May
Every single review is a 1-star complaint, painting a deeply negative picture across all four scored dimensions. Professionalism is severely damaged by reports of repeated no-shows, failure to disclose damage caused during service, and one reviewer alleging a technician (named Jerome) solicited cash from an elderly woman in what appears to be a predatory transaction. Pricing is flagged as exploita... Read more
Every single review is a 1-star complaint, painting a deeply negative picture across all four scored dimensions. Professionalism is severely damaged by reports of repeated no-shows, failure to disclose damage caused during service, and one reviewer alleging a technician (named Jerome) solicited cash from an elderly woman in what appears to be a predatory transaction. Pricing is flagged as exploitative in multiple reviews, with charges described as ridiculously overpriced and one instance of alleged cash solicitation on top of a service fee. Project completion is critically low, as reviewers describe work that was never finished, a sewer line that went unfound despite two days of labor, and a cracked toilet left leaking without disclosure or remedy. Workmanship and experience concerns are evident in the failure to locate an accessible sewer line and the cracking of a toilet during a routine unclog, suggesting serious skill deficiencies. Read less