Overview of Company Customer Sentiment Analysis in May
Both available reviews are 1-star and describe severely negative experiences across all four scored dimensions. Professionalism is rated near zero due to explicit reports of unresponsiveness, dismissive staff attitudes, and an invoice made out to the wrong person. Pricing concerns are serious, with one reviewer alleging the contractor billed for work that should have been covered under manufacture... Read more
Both available reviews are 1-star and describe severely negative experiences across all four scored dimensions. Professionalism is rated near zero due to explicit reports of unresponsiveness, dismissive staff attitudes, and an invoice made out to the wrong person. Pricing concerns are serious, with one reviewer alleging the contractor billed for work that should have been covered under manufacturer warranty and promised credits that were never honored. Project completion is critically low, as one reviewer describes a three-hour job that caused extensive collateral damage including grease-stained walls and a broken shower head, while the other describes delayed service followed by an overtime charge. Experience scores are also very low, with one reviewer explicitly stating the assigned plumber appeared inexperienced and caused significant property damage in the process of completing a basic drain clearing. Read less