WaterWorks Plumbing and Heating

Waterworks Plumbing demonstrates strong overall performance with particular strengths in professionalism and technical expertise. Matt (the primary technician) is consistently praised for punctuality, clear communication, politeness, and knowledgeable workmanship across 28 mentions of professional conduct. Pricing is generally viewed as fair and competitive, though one detailed complaint about lac... Read more

Waterworks Plumbing demonstrates strong overall performance with particular strengths in professionalism and technical expertise. Matt (the primary technician) is consistently praised for punctuality, clear communication, politeness, and knowledgeable workmanship across 28 mentions of professional conduct. Pricing is generally viewed as fair and competitive, though one detailed complaint about lack of transparency on a $250 service charge and another about high pricing for minor work temper this dimension. Project completion is solid with same-day service frequently mentioned, though two older reviews (2014, 2020) document missed appointments and no-shows that significantly impact this score. The company shows strong technical skill and problem-solving ability. However, a severe 2020 complaint involving rudeness, privacy violations, and poor customer service from Joseph Bardi and staff members introduces material risk to the overall assessment. Read less