Aabbott Ferraro

Three of four reviews describe positive experiences with friendly, knowledgeable technicians who explained their work and delivered good results. However, the one negative review is a serious outlier — it details an aggressive, unprofessional response from a technician named Gary, who berated a customer for seeking a more affordable option and demanded they never call again. Pricing is a notable... Read more

Three of four reviews describe positive experiences with friendly, knowledgeable technicians who explained their work and delivered good results. However, the one negative review is a serious outlier — it details an aggressive, unprofessional response from a technician named Gary, who berated a customer for seeking a more affordable option and demanded they never call again. Pricing is a notable concern: the negative review explicitly describes charges that were more than double a competitor's price, with a questionable $89.95 diagnostic fee for minimal work. The positive reviews are older (2015–2017) and the negative review dates to 2012, so recency weighting is limited across the board. Overall, the score reflects a mixed but cautiously positive picture tempered by a significant professionalism and pricing failure. Read less