Rochester Plumbing & Heating

Professionalism is the strongest dimension, with multiple reviewers praising promptness, communication, mask-wearing, and considerate behavior — including one plumber driving back to retrieve protective sheets for carpets. However, pricing is a serious concern: two reviews explicitly describe feeling overcharged, with one reviewer paying $351 to fix a drip and another paying over $1,400 for rela... Read more

Professionalism is the strongest dimension, with multiple reviewers praising promptness, communication, mask-wearing, and considerate behavior — including one plumber driving back to retrieve protective sheets for carpets. However, pricing is a serious concern: two reviews explicitly describe feeling overcharged, with one reviewer paying $351 to fix a drip and another paying over $1,400 for relatively minor work, dragging the pricing score down significantly. Project completion is mixed — most jobs appear to have been finished, but the faucet review reveals incomplete work (drain not replaced) and a service manager who failed to follow up for over a week. Experience scores moderately, as most technical work was completed correctly, though the faucet diagnosis taking 1.5–2 hours for a relatively simple problem raises questions about efficiency. Read less