Keith Nelson Plumbing

Keith Nelson Plumbing demonstrates strong overall performance across all dimensions, with particular strength in project completion (89.0) and professionalism (87.5). The company excels at responsiveness, punctuality, workmanship quality, and customer service, as evidenced by 14 reviews praising friendly demeanor, quick callbacks, and thorough work. However, pricing presents a notable weakness (72... Read more

Keith Nelson Plumbing demonstrates strong overall performance across all dimensions, with particular strength in project completion (89.0) and professionalism (87.5). The company excels at responsiveness, punctuality, workmanship quality, and customer service, as evidenced by 14 reviews praising friendly demeanor, quick callbacks, and thorough work. However, pricing presents a notable weakness (72.5), driven primarily by one detailed 1-star review citing lack of price transparency, inconsistent explanations, and perceived arrogance when questioned about costs. While 7 other reviews mention fair or competitive pricing, the single negative review raises legitimate concerns about pricing consistency and customer communication. The company's experience level is solid (86.0), with multiple mentions of technical knowledge and problem-solving ability. Read less