K & S Heating, Air Conditioning, Plumbing & Electrical

K&S Heating and Plumbing exhibits a stark bifurcation in customer experience. Recent reviews (June 2025 and April 2025) are overwhelmingly positive, praising professionalism, punctuality, and technical competence. However, this is heavily counterbalanced by a substantial volume of negative reviews spanning 2013–2023 documenting systemic issues: poor project completion (incomplete work, no-shows,... Read more

K&S Heating and Plumbing exhibits a stark bifurcation in customer experience. Recent reviews (June 2025 and April 2025) are overwhelmingly positive, praising professionalism, punctuality, and technical competence. However, this is heavily counterbalanced by a substantial volume of negative reviews spanning 2013–2023 documenting systemic issues: poor project completion (incomplete work, no-shows, abandoned callbacks), aggressive pricing practices (excessive markups, undisclosed charges, bait-and-switch tactics), and deteriorating professionalism (unresponsive staff, rude receptionists, lack of follow-through). The company's pricing dimension is particularly weak, with multiple complaints of 200%+ markups on parts and charges for work not requested. While recent technicians demonstrate strong technical knowledge and courtesy, the organization's operational and customer service infrastructure remains unreliable. Read less