BWS Heating & Air Conditioning

BWS receives strong praise from a large volume of recent reviewers for friendly, professional, and knowledgeable technicians — particularly named techs like Brandon, Mike, Jared, Steve, and Erik — which drives solid scores in professionalism and experience. However, a meaningful cluster of detailed negative reviews spanning 2016–2023 describes serious concerns: abandoned or incomplete work, ... Read more

BWS receives strong praise from a large volume of recent reviewers for friendly, professional, and knowledgeable technicians — particularly named techs like Brandon, Mike, Jared, Steve, and Erik — which drives solid scores in professionalism and experience. However, a meaningful cluster of detailed negative reviews spanning 2016–2023 describes serious concerns: abandoned or incomplete work, a water heater installation that flooded a basement with no accountability, a tech making false statements to a warranty company, pushy upselling tactics confirmed by the company's own owner, hidden fees and pricing presented only after work was completed, and a pattern of the owner not returning calls when complaints were escalated. Pricing is the weakest dimension, with multiple independent reviewers citing opaque fee structures, surprise charges, and one reviewer explicitly warning of a $450 dispatch fee not listed on the website. Project completion also suffers due to documented cases of unfinished jobs, unresolved damage claims, and failure to follow through on promised callbacks. The high volume of recent 5-star reviews is encouraging but must be weighed against the severity and specificity of the negative reviews, which describe systemic rather than isolated failures. Read less