Burnomatic Mooney & Ridler

Burnomatic demonstrates genuine technical expertise and quality workmanship when they actually show up and engage — multiple reviewers across many years praise their skilled technicians, honest assessments, and thorough problem-solving on complex boiler and heating systems. However, a deeply persistent and recurring pattern of failing to return calls, missing appointments, and poor office commun... Read more

Burnomatic demonstrates genuine technical expertise and quality workmanship when they actually show up and engage — multiple reviewers across many years praise their skilled technicians, honest assessments, and thorough problem-solving on complex boiler and heating systems. However, a deeply persistent and recurring pattern of failing to return calls, missing appointments, and poor office communication severely undermines their professionalism and project completion scores; this complaint appears in reviews spanning from 2001 through 2021, suggesting it is a structural business problem rather than an isolated incident. Pricing is a mixed picture: some reviewers found them competitively priced or even the lowest bidder, while others were surprised by undisclosed charges for travel time or felt billing was excessive relative to time worked. Project completion is moderately scored because while completed jobs are generally praised, there are notable failures including a no-heat emergency mishandled, a part never installed, and a bill arriving over a year after work was done. The experience dimension scores highest because when technicians are on-site, reviewers consistently describe them as knowledgeable, skilled, and thorough. Read less