Bonfe Plumbing, Heating & Air Service

Bonfe receives overwhelmingly negative reviews across all four dimensions, with pricing being the single most catastrophic area of failure. Dozens of reviewers independently document charges that are 2–5 times competitor rates for identical work, with specific examples including $1,300 to install a customer-supplied faucet, $3,500 for a water heater worth ~$700–$1,000, $670 for a valve install... Read more

Bonfe receives overwhelmingly negative reviews across all four dimensions, with pricing being the single most catastrophic area of failure. Dozens of reviewers independently document charges that are 2–5 times competitor rates for identical work, with specific examples including $1,300 to install a customer-supplied faucet, $3,500 for a water heater worth ~$700–$1,000, $670 for a valve installed in 5 minutes, and $7,000+ quotes for problems that competitors found did not exist. Professionalism is severely undermined by a systemic pattern of appointment cancellations (often same-day or after customers waited all day), high-pressure upselling tactics, AI phone systems, and reports of technicians refusing to leave or ignoring customer requests to stop. Project completion suffers from abandoned jobs, failed drain clearings, incorrect diagnoses, work that failed city inspection, permits never filed, and a pattern of charging full price for incomplete or ineffective service. Experience scores marginally higher only because a small number of reviewers noted individual technicians were technically competent or friendly, but this is heavily offset by multiple accounts of misdiagnosis, fabricated safety hazards (false CO leaks, false gas leaks), and inexperienced workers sent with inadequate tools. Read less