Big River Plumbing

This single review paints a deeply negative picture across nearly every dimension. Professionalism was severely lacking — the contractor failed to show up on the first day, was repeatedly late, took over a month to resolve the issue, and ultimately threatened the customer with additional hourly charges to coerce immediate payment while ignoring the home warranty company's assurances. Pricing was... Read more

This single review paints a deeply negative picture across nearly every dimension. Professionalism was severely lacking — the contractor failed to show up on the first day, was repeatedly late, took over a month to resolve the issue, and ultimately threatened the customer with additional hourly charges to coerce immediate payment while ignoring the home warranty company's assurances. Pricing was flagged as problematic, with itemized charges that the customer found excessive and questionable (e.g., $184 to remove an old garbage disposal, $717 for a faucet the customer replaced themselves for less). Project completion was delayed by over a month and only resolved under duress, with the customer feeling pressured and unsafe. No technical skill or workmanship details were provided, so the Experience dimension cannot be scored. Read less