B & D Plumbing, Heating & A/C

B&D has a large and well-established customer base with many reviewers praising individual technicians by name for punctuality, courtesy, and clear communication, driving a solid professionalism score. However, professionalism is meaningfully dragged down by multiple serious complaints about management unresponsiveness, broken promises to call back, no-shows for scheduled appointments, and in one ... Read more

B&D has a large and well-established customer base with many reviewers praising individual technicians by name for punctuality, courtesy, and clear communication, driving a solid professionalism score. However, professionalism is meaningfully dragged down by multiple serious complaints about management unresponsiveness, broken promises to call back, no-shows for scheduled appointments, and in one case a manager who allegedly threatened a customer with legal consequences rather than addressing a legitimate complaint. Pricing is the weakest dimension: a significant number of reviewers across multiple years explicitly describe charges as high, excessive, or outright exploitative — including a $850 charge for a pressure regulator, $1,000 for two faucets, $560 for a 15-minute valve job, and $450 for a sub-hour faucet repair — and while some reviewers acknowledge the premium as worth it for quality, the volume and specificity of overcharging complaints cannot be ignored. Project completion is mixed: the majority of jobs appear to be completed competently, but there are credible, detailed accounts of abandoned work, unfixed problems, incorrect installations (including a Navien heater installed without servicing valves, voiding the warranty), and a flood caused by improper valve installation that took three months to remediate. Technical experience scores moderately well, with multiple reviewers praising specific technicians for diagnosing difficult problems others could not solve, though this is offset by accounts of inexperienced or negligent workmanship. Read less