Overview of Company Customer Sentiment Analysis in May
Both reviews raise serious concerns about pricing transparency and billing integrity. In one case, a customer was charged nearly $600 for a faucet replacement they felt was grossly overpriced, and in the other, a customer was billed for work (dishwasher removal and disposal) that was never performed, with the company refusing to adjust the invoice. Professionalism is mixed: the technician Curt was... Read more
Both reviews raise serious concerns about pricing transparency and billing integrity. In one case, a customer was charged nearly $600 for a faucet replacement they felt was grossly overpriced, and in the other, a customer was billed for work (dishwasher removal and disposal) that was never performed, with the company refusing to adjust the invoice. Professionalism is mixed: the technician Curt was described as cordial and knowledgeable, but scheduling communication was poor and the office staff failed to proactively notify the customer of delays. Project completion scores are dragged down significantly by the billing dispute for unrendered services and the coercive $96 service fee structure. Experience received a modest score based on one mention of the technician being knowledgeable and completing the job quickly, but this is based on very limited data. Read less