Bonfe’s Plumbing Heating & Air Service

Bonfe's reviews are overwhelmingly dominated by pricing complaints, which represent the single most consistent and severe theme across the entire review set. Customers repeatedly describe markups of 500–1000%+ on parts and labor, with numerous examples of quotes that were 3–10x what competitors ultimately charged. Professionalism scores are mixed: individual technicians are frequently describe... Read more

Bonfe's reviews are overwhelmingly dominated by pricing complaints, which represent the single most consistent and severe theme across the entire review set. Customers repeatedly describe markups of 500–1000%+ on parts and labor, with numerous examples of quotes that were 3–10x what competitors ultimately charged. Professionalism scores are mixed: individual technicians are frequently described as friendly and polite, but the company-level behavior — including no-shows, last-minute cancellations, high-pressure sales tactics, and a customer service rep hanging up on a client — drags the score down significantly. Project completion is also problematic, with multiple accounts of technicians arriving without proper equipment, failing to diagnose problems correctly, and in one case leaving a unit in worse condition than they found it. Experience scores reflect a pattern of misdiagnosis and upselling unnecessary replacements, though a handful of reviews do describe competent and knowledgeable technicians. Read less