MN Plumbing & Home Services

This contractor's review record is overwhelmingly negative across all four scored dimensions, with only a small cluster of positive reviews (approximately 9 out of 57) providing any counterweight. Professionalism scores are devastatingly low due to pervasive reports of rude office staff, hung-up calls, no-shows, late arrivals without notice, and aggressive or dismissive behavior by both field tech... Read more

This contractor's review record is overwhelmingly negative across all four scored dimensions, with only a small cluster of positive reviews (approximately 9 out of 57) providing any counterweight. Professionalism scores are devastatingly low due to pervasive reports of rude office staff, hung-up calls, no-shows, late arrivals without notice, and aggressive or dismissive behavior by both field technicians and management — including a named general manager (Michelle) who reportedly yelled at customers. Pricing scores are near-floor level due to a consistent and well-documented pattern of hidden upcharges, bait-and-switch fees, and charges for parts costing a fraction of what was billed, with multiple reviewers using the word 'scam' or 'extortion.' Project completion is critically low due to numerous accounts of abandoned jobs, unfinished installs, damage left unrepaired, failed callbacks, and work performed without required permits — with some customers waiting months for resolution. Experience scores are also very low, with multiple reviewers documenting gas leaks left undetected, incorrect water line installations, code violations, property damage during installs, and technicians who lacked basic knowledge — though a small number of positive reviews do describe skilled and efficient work, preventing a floor score. Read less