Centraire Heating & Air Conditioning

Centraire's review corpus is dominated by deeply negative experiences across all four scored dimensions, with professionalism drawing the most criticism — including rude phone staff, technicians arriving late or without apology, poor communication, failure to return calls, and at least one documented case of a technician actively deceiving a customer about apartment temperatures. Pricing complai... Read more

Centraire's review corpus is dominated by deeply negative experiences across all four scored dimensions, with professionalism drawing the most criticism — including rude phone staff, technicians arriving late or without apology, poor communication, failure to return calls, and at least one documented case of a technician actively deceiving a customer about apartment temperatures. Pricing complaints are numerous and specific, including charges for incomplete or failed work, undisclosed thermostat markups, billing for drive time to retrieve basic parts, and failure to honor promised discounts. Project completion is severely undermined by recurring accounts of abandoned or unresolved repairs requiring multiple callbacks, work left incomplete, installations not meeting manufacturer specifications, and at least one case escalating to legal action over a $30,000 boiler job. Experience and workmanship concerns are equally serious, with documented installation failures including loose A/C brackets, gas pipe leaks left after water heater installation, improper boiler piping through load-bearing walls, and failure to check manufacturer warranties before recommending replacements. The small cluster of positive reviews — while genuine in tone — is vastly outnumbered and insufficient to offset the volume and severity of negative evidence. Read less