Motor City Plumbing and Drain

Motor City Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a lack of follow-up communication, a secretary intercepting and hanging up on customers, swearing in a client's home, and deceptive fee disclosures — despite several positive reviews praising courteous and timely technicians. Pricin... Read more

Motor City Plumbing presents a deeply mixed picture across all four dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a lack of follow-up communication, a secretary intercepting and hanging up on customers, swearing in a client's home, and deceptive fee disclosures — despite several positive reviews praising courteous and timely technicians. Pricing is a major liability, with multiple reviewers describing hidden fees, a $500 non-refundable crawlspace charge disclosed only on arrival, and a $1,200 quote for a job another plumber fixed for $185 — though some positive reviewers did praise fair and transparent pricing. Project completion is similarly split: several reviews describe excellent, thorough work including a city-inspected full repipe, but one reviewer paid $309 for a drain unclog that failed within days and was refused a callback, and another had a job abandoned due to a part that could not be sourced with no proactive communication. Experience scores moderately well, with several reviewers praising knowledgeable diagnostics, clean workmanship, and effective problem-solving, though the failed drain job and the unsafe tankless install (done by a prior contractor, corrected by this company) temper confidence. The volume of detailed negative reviews — particularly around pricing transparency and follow-through — prevents a higher overall score. Read less