More Than Plumbing

More Than Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with 40 of 45 reviews awarding 1 star. Professionalism is severely damaged by pervasive reports of unanswered phones, unreturned calls and messages, no-shows, rude technicians and office staff, and dismissive attitudes toward customers in urgent need. Project completion is catastrophically low, with repe... Read more

More Than Plumbing receives overwhelmingly negative reviews across all four scored dimensions, with 40 of 45 reviews awarding 1 star. Professionalism is severely damaged by pervasive reports of unanswered phones, unreturned calls and messages, no-shows, rude technicians and office staff, and dismissive attitudes toward customers in urgent need. Project completion is catastrophically low, with repeated accounts of jobs abandoned mid-service, false diagnoses submitted to warranty companies, work orders closed as complete when no work was performed, and customers left without hot water or functioning plumbing for weeks. Pricing concerns are extensive and serious, including allegations of blank invoices signed under false pretenses, charges for work never performed, inflated modification costs, and refusal to provide itemized receipts. The few positive reviews (5 out of 45, all 5-star) describe friendly and competent individual technicians, but these are vastly outweighed by the volume and specificity of negative accounts, and several positive reviews lack detail that raises authenticity concerns. Read less