Elite Plumbing & Heating

Elite Plumbing demonstrates strong technical competence and generally fair pricing, with multiple reviews praising honest workmanship and problem-solving ability. However, professionalism scores are significantly dragged down by consistent complaints about office staff rudeness, poor phone etiquette, and communication failures (hanging up on customers, sarcasm, lack of courtesy calls). While field... Read more

Elite Plumbing demonstrates strong technical competence and generally fair pricing, with multiple reviews praising honest workmanship and problem-solving ability. However, professionalism scores are significantly dragged down by consistent complaints about office staff rudeness, poor phone etiquette, and communication failures (hanging up on customers, sarcasm, lack of courtesy calls). While field technicians (Glenn, Chuck, Nick) receive consistent praise for politeness and efficiency, office management issues create a notable gap. Project completion is solid with evidence of follow-through and emergency responsiveness. The company's age (30+ years) and referral network support experience ratings, but recent reviews (2012–2015) show persistent customer service problems that undermine overall trustworthiness. Read less