Pronto Plumbing

This contractor pool — spanning multiple plumbers and companies including Carlos the Plumber and Pronto Plumbing — shows deeply mixed performance across all dimensions. Professionalism is the most contested dimension: many positive reviews praise punctuality, friendliness, and communication, but a significant number of negative reviews describe no-shows, rude behavior, ignored callbacks, and o... Read more

This contractor pool — spanning multiple plumbers and companies including Carlos the Plumber and Pronto Plumbing — shows deeply mixed performance across all dimensions. Professionalism is the most contested dimension: many positive reviews praise punctuality, friendliness, and communication, but a significant number of negative reviews describe no-shows, rude behavior, ignored callbacks, and outright abandonment of jobs mid-service. Pricing is the weakest dimension, with a large volume of reviewers explicitly calling out prices as 2–3x market rate, hidden fees, bait-and-switch estimates, and deceptive membership upsells — though a minority found pricing fair or reasonable. Project completion is similarly split: several reviews describe jobs left incomplete, recurring problems after repair, work done incorrectly (e.g., backwards installation, hydro-jetting in the wrong direction, gas safety equipment never installed), and failure to honor callbacks or warranties. Experience scores moderately, with some reviewers praising technical skill and problem-solving, but offset by serious incidents of negligence including a gas leak caused by improper installation and repeated failures to diagnose or fix the root cause of problems. Read less