Benchmark Plumbing

Benchmark Plumbing has a clearly divided reputation. Recent reviews from 2024 are consistently positive, praising professionalism, punctuality, and willingness to go above and beyond on jobs. However, multiple older reviews — some quite detailed — describe serious issues including poor workmanship, rude office staff, failure to take responsibility for errors, and overcharging on parts. The pro... Read more

Benchmark Plumbing has a clearly divided reputation. Recent reviews from 2024 are consistently positive, praising professionalism, punctuality, and willingness to go above and beyond on jobs. However, multiple older reviews — some quite detailed — describe serious issues including poor workmanship, rude office staff, failure to take responsibility for errors, and overcharging on parts. The professionalism score is significantly dragged down by recurring complaints about a specific office staff member (Jill) and aggressive behavior attributed to company personnel, as well as one non-service driving incident. Project completion is penalized by at least two credible accounts of defective work and one account of a plumber arriving outside the agreed window without notice. Pricing receives a moderate score because while some customers found the pricing fair or even savings-generating, at least one detailed review cited 20–30% markups over supplier prices. Read less