Thomas Plumbing & Heating

Thomas Plumbing & Heating demonstrates strong professionalism and technical expertise across most service interactions, with consistent praise for punctuality, politeness, and knowledgeable technicians (Jeremy, Nick, Brandon, Mike). However, the company is significantly hampered by recurring complaints about pricing fairness, with multiple customers reporting overcharges, double-billing for servic... Read more

Thomas Plumbing & Heating demonstrates strong professionalism and technical expertise across most service interactions, with consistent praise for punctuality, politeness, and knowledgeable technicians (Jeremy, Nick, Brandon, Mike). However, the company is significantly hampered by recurring complaints about pricing fairness, with multiple customers reporting overcharges, double-billing for service calls, and markups perceived as excessive. Project completion shows mixed results: while most jobs are finished promptly and competently, several older reviews document follow-up failures, missed callbacks, and incomplete problem diagnosis. The company's retail operations receive separate praise for inventory and helpfulness. Recent reviews (past 12 months) are overwhelmingly positive, but older reviews (2011-2017) reveal systemic issues with accountability and customer follow-through that appear partially resolved. Read less