Nelson Plumbing Heating & Cooling

Nelson Fann Plumbing Heating & Cooling presents a deeply divided review profile, with a significant number of serious negative reviews counterbalancing a large block of positive ones. Professionalism is the most contested dimension: while many reviewers praise responsiveness, punctuality, and friendly technicians (particularly Brennon and Dan), a substantial number of negative reviews describe the... Read more

Nelson Fann Plumbing Heating & Cooling presents a deeply divided review profile, with a significant number of serious negative reviews counterbalancing a large block of positive ones. Professionalism is the most contested dimension: while many reviewers praise responsiveness, punctuality, and friendly technicians (particularly Brennon and Dan), a substantial number of negative reviews describe the owner Mike as rude, dismissive, and in one case allegedly drunk and screaming at a customer. Pricing is the weakest dimension, with multiple credible complaints about hidden charges, prices quoted verbally then changed at collection, rates described as double or triple competitors, and no itemized billing — these are specific and detailed enough to carry significant weight. Project completion is also problematic, with multiple reviews describing unfinished work, repeat visits that failed to resolve issues, and at least one case where a furnace installation was left incomplete with no filter housing installed. Experience scores moderately, as some technicians (Brennon, Dan, Rick) are praised for skill and problem-solving, but other reviews describe misdiagnoses, persistent AC failures after eight visits, and a drain repair that failed within 40 days just outside the 30-day warranty window. Read less