Roger the Plumber

This contractor has a deeply polarized review profile: a substantial cluster of positive reviews praising individual technicians as friendly, professional, and knowledgeable sits alongside an equally substantial and highly detailed body of negative reviews alleging price gouging, dishonest upselling, warranty non-compliance, and targeting of elderly customers. Pricing is the single most damaged di... Read more

This contractor has a deeply polarized review profile: a substantial cluster of positive reviews praising individual technicians as friendly, professional, and knowledgeable sits alongside an equally substantial and highly detailed body of negative reviews alleging price gouging, dishonest upselling, warranty non-compliance, and targeting of elderly customers. Pricing is the single most damaged dimension, with dozens of reviewers citing wildly inflated quotes, bait-and-switch pricing, and charges that were multiples of what competitors charged for identical work. Project completion is also significantly undermined by multiple accounts of abandoned or incomplete jobs, no-shows, and unresolved callbacks. Professionalism scores are dragged down by repeated reports of disrespectful technician behavior, ignored calls, full voicemail boxes, and failure to honor stated appointment windows. Experience scores are mixed — some technicians are praised as skilled and thorough, while others are described as incompetent or deliberately deceptive in their diagnoses. Read less