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Roger the Plumber demonstrates strong performance across all dimensions, with particularly high marks for professionalism (87.5) and pricing fairness (84.0). The contractor consistently receives praise for punctuality, communication, courteous demeanor, and honest assessments. Project completion is solid (81.0), with most jobs finished as promised, though two negative reviews from 2024 and one from 2020 indicate occasional quality control issues. Technical expertise (85.0) is well-documented across 24 mentions, with customers noting problem-solving ability and knowledge. However, the presence of three low-rated reviews (1-2 stars) describing misdiagnosis, poor follow-up communication, and pricing disputes prevents a higher overall score.

• MIXED BUSINESS IDENTITY: Reviews reference both 'Roger the Plumber' and 'Frook Plumbing' interchangeably, suggesting these may be the same business or related entities. This creates some ambiguity in attribution.
• NEGATIVE OUTLIERS: Three 1-star reviews (2024-08-05, 2024-06-11, 2024-02-28, 2020-08-28, 2020-01-07) describe serious issues: misdiagnosis leading to unnecessary $10K+ recommendations, defective shower installation with poor follow-up, office staff unprofessionalism, and pricing disputes. These are specific, detailed complaints with credible narratives.
• RECENCY CONCERN: Most 5-star reviews cluster in June 2024 and June 2023, with some dating to 2018. The most recent negative reviews are from 2024, suggesting potential quality decline or inconsistency.
• OFFICE STAFF ISSUE: One review (2024-02-28) specifically criticizes 'Mary in the office' for poor customer service, indicating internal team inconsistency.
• EMPTY REVIEWS: Two reviews (2024-06-09 and 2023-06-10) contain no text, only 5-star ratings. These provide no substantive data.
• POTENTIAL PATTERN: The 2024-08-05 review describes a significant diagnostic error (crimped lines misidentified as calcification), which raises questions about technical judgment under pressure.

This WW Score of 82.1 is reliable with HIGH overall confidence due to substantial mention counts across all dimensions (20-32 mentions each) and recent data (majority from 2024-2025). However, the score masks meaningful variability: the contractor excels in professionalism and pricing but shows inconsistency in project quality and follow-up, as evidenced by credible negative reviews describing misdiagnosis and poor service recovery. Customers should expect generally good service but should verify work quality and get second opinions on major recommendations.

The overwhelming majority of reviews praise professionalism, punctuality, friendliness, and communication across both the 535 Plumbing and Plumbing Works entities represented in this dataset. Pricing is generally rated favorably with many reviewers explicitly noting competitive or fair quotes, though a handful of negative reviews cite overcharging, hidden fees, and pricing significantly above competitors — pulling the pricing score down meaningfully. Project completion is strong overall, but several notable failures exist: one reviewer reported a shower valve repair that required three visits and was ultimately never fixed, causing them to hire another plumber; another noted a wrong water heater was ordered leaving a permanent cosmetic issue; and one reviewer paid $900 twice for drain cleanouts with a backup recurring four days after the second service. Experience scores well given the volume of reviews citing technical knowledge, problem-solving, and skilled workmanship, though the failed shower valve repair and misdiagnosis incidents prevent a higher score. Overall this is a well-reviewed operation with a strong track record, tempered by a consistent minority of negative experiences around pricing transparency and incomplete resolutions.

• MIXED ENTITY ALERT: This review set appears to contain reviews for at least two distinct businesses — '535 Plumbing' (Hawaii-based) and 'Plumbing Works' (Los Angeles/California-based). These are almost certainly separate companies. Scores reflect the blended dataset but should not be treated as a single contractor's profile. Scores for each entity individually may differ significantly.
• DUPLICATE REVIEW DETECTED: Two reviews dated 2024-04-12 are word-for-word identical ('Really great service, they showed up on time, and the price they quoted me was by far the best after looking around at a dozen other plumbers.') — likely a fake or accidental duplicate submission.
• DUPLICATE REVIEW DETECTED: Two reviews from 2023-02-04 and 2023-02-10 for Plumbing Works are word-for-word identical regarding 'Anthinio' and mobile homes — likely a duplicate submission, possibly fake.
• FAKE REVIEW RISK — MODERATE: A significant portion of reviews, particularly for Plumbing Works, are highly generic (e.g., 'Best plumbers in town,' 'highly recommend,' no specific job details) and several appear to be SEO-keyword-stuffed (repeated mentions of 'tankless water heater installation,' 'drain cleaning,' 'hydro jetting,' 'repipe'). This pattern is consistent with review padding.
• RECENCY NOTE: A substantial number of reviews date from 2013–2020, some as old as 2006. These older reviews carry reduced weight. The most recent reviews (2025) are concentrated on 535 Plumbing and are generally positive, but the older Plumbing Works reviews include several negative experiences that remain relevant to the overall score.
• NEGATIVE PATTERN — PRICING: At least 3 reviews explicitly cite overcharging, hidden fees, or pricing far above competitors (1-star review citing $303 vs quoted $130; 2-star review citing $20,000 equivalent vs $4,200 competitor quote; 1-star review citing $360 for a misdiagnosis). This is a meaningful signal despite the high volume of positive pricing mentions.
• NEGATIVE PATTERN — INCOMPLETE WORK / CALLBACKS IGNORED: One reviewer reported a shower valve repair that was attempted three times and never resolved, with the company eventually stopping returning calls. One reviewer reported a plumbing inspection was never completed and no report or bill was ever delivered despite multiple follow-up attempts. These are serious project completion failures.
• UNRESOLVED COMPLAINT: One 3-star review (2025-04-10) states 'Disappointed that there are still no answers' regarding an unresolved outcome — no follow-up or resolution is evident in the review data.

This WW Score carries HIGH data confidence due to the large volume of reviews, but its reliability as a single-contractor score is significantly undermined by the apparent mixing of two separate business entities (535 Plumbing and Plumbing Works), the presence of duplicate and potentially fake reviews, and a consistent minority of serious negative experiences involving pricing transparency, incomplete repairs, and ignored callbacks — consumers should treat this score as directional only and verify which specific entity they are engaging.

Greg demonstrates strong performance across all four dimensions based on consistent positive feedback. Professionalism is evidenced by punctuality, responsiveness (same-day callbacks), friendly demeanor, and COVID-19 safety protocols. Project completion is reinforced by multiple completed jobs, warranty coverage on repairs, and long-term customer retention (17 years with one customer). Experience is reflected in technical competence across diverse plumbing tasks (water heaters, gas lines, toilets, faucet replacement) and problem-solving ability. Pricing feedback, though limited, consistently describes fair and reasonable rates. All four reviews are 5-star ratings with specific, detailed examples rather than generic praise.

• Small sample size (4 reviews) limits statistical confidence; recommend collecting additional recent reviews for more robust scoring
• Three of four reviews are older than 2 years (2018, 2020, 2021); only one review from 2024 provides current performance data
• No negative feedback or complaints present; while this is positive, absence of critical detail could mask potential issues not yet surfaced in reviews

This WW Score of 91.3 should be treated with moderate confidence due to the small sample size (4 reviews) and limited recency (75% of reviews are 3+ years old). The score reflects consistently excellent feedback across all dimensions, but additional recent reviews would significantly strengthen confidence in this assessment.

Jeff demonstrates strong performance across all dimensions with consistent positive feedback. Project completion is his strongest area, with all five reviews explicitly confirming rapid response times, same-day or next-day service, and successful resolution of complex plumbing issues including emergency drain clogs and sewage backups. Professionalism is well-supported by mentions of friendly demeanor, responsiveness, and professional expertise. Pricing is noted as fair and affordable in three reviews. Experience is validated through references to many years of knowledge and successful handling of complex issues including septic and well systems.

• All five reviews are 5-star ratings with uniformly positive language, which is atypical for a large sample and warrants caution
• Reviews span 2018–2021 with no recent reviews (most recent is July 2021, over 3 years old); current performance cannot be assessed
• Sample size is very small (n=5); scores should be treated as preliminary and not definitive
• No negative feedback or complaints present; this may reflect genuine quality or may indicate selection bias in review sample

This WW Score should be treated as preliminary due to the small sample size (5 reviews), absence of recent data (all reviews older than 3 years), and uniformly positive ratings which limit confidence in the representativeness of the feedback.

Hayes Plumbing demonstrates strong professionalism across all three reviews, with consistent praise for scheduling responsiveness, courteous service, and follow-through on callbacks. Project completion is solid, with evidence of timely work and customer satisfaction on drain clearing and water softener installation. Pricing appears fair based on one explicit mention of competitive value versus a previous more expensive provider. Technical skill is evident in successful drain clearing and equipment installation, though the sample size is small and reviews span from 2021 to 2024.

• Only 3 total reviews analyzed — sample size is very small and limits statistical reliability
• Reviews are spread across 3 years (2021, 2022, 2024) with a significant gap; only 1 review from past 12 months
• All reviews are 5-star ratings with no negative feedback — while not necessarily fake, this perfect record should be treated cautiously
• Limited explicit detail on pricing in most reviews; only one review mentions cost comparison
• No reviews mention specific technical problems or complex repairs that would demonstrate advanced expertise

This WW Score of 88.3 should be treated with caution due to the very small sample size (3 reviews) and lack of recent data; while the available evidence is positive, a larger and more recent review base would be needed to establish true reliability.

The overwhelming majority of reviews praise professionalism, punctuality, communication, and friendly attitudes across multiple technicians and owners (Aaron, Mike, Guillermo, Ron, and others), driving a strong but not perfect professionalism score. Pricing scores well overall — many reviewers explicitly cite reasonable, fair, or competitive pricing — but is tempered by several notable complaints: one reviewer was charged nearly $700 for a snake with no resolution, another documented being charged over double the market rate for HVAC maintenance, one experienced a mid-job price change from $285 to $388.50, and another felt labor charges for a warranty replacement were excessive. Project completion scores solidly given the large volume of reviews describing completed jobs, same-day or next-day service, and follow-through, but is reduced by a handful of reviews describing abandoned callbacks, a technician who left without hot water working, a dishwasher leveling issue that took two weeks to resolve, and a misdiagnosis case where a competitor fixed what A-1 could not. Experience scores high based on numerous explicit mentions of skill, technical knowledge, and problem-solving ability, including complex jobs like CIPP lining, tankless water heater repair, and leak detection under homes.

• A significant number of reviews (approximately 40) contain no text — only a star rating. These blank reviews cannot contribute usable data to any dimension and were excluded from scoring.
• Several reviews appear to reference entirely different companies or technicians (e.g., A-1 Total Service Plumbing with Guillermo/Esteban/Osvaldo/Leo vs. Complete Plumbing with Aaron/Mike Torculas). This review set appears to aggregate reviews from at least two or possibly three distinct businesses. Scores reflect the combined pool but reliability is reduced because performance may vary significantly between entities.
• Multiple reviews for 'Complete Plumbing' reference owner Mike Torculas and span back to 2011, while others reference Aaron Petrossian as owner of Complete Plumbing — these may be two separate businesses operating under the same name in different regions.
• Pricing dimension has meaningful negative signal: at least 4 reviews explicitly describe overcharging, hidden fees, or price changes mid-job, which significantly tempers the otherwise positive pricing sentiment.
• One review (2025-03-11, 1-star) explicitly warns readers to get a second opinion on A-1 Total Service Plumbing recommendations, citing a misdiagnosis and an unnecessary $2,400 repair quote when a $400 hydrojet and simple obstruction removal solved the problem.
• One review (2025-05-10, 2-star) describes being charged nearly $700 for a snake that did not resolve the issue, followed by a $7,000 camera quote and then no response when requesting camera footage — suggesting possible upselling and poor follow-through.
• One review (2024-11-11, 1-star) and one review (2018-07-28, 1-star) cite rude phone/office staff, and one review (2022-08-17, 1-star) describes the owner being rude and late to an estimate appointment — a recurring pattern of customer service issues at the front-end of the business.
• One review (2017-07-17, 1-star) describes a technician breaking faucet handles and then becoming unreachable for follow-up repair — a project completion failure.
• One review (2021-03-03, 1-star) describes incomplete work and a system left without hot water after the technician departed.
• Review dates span from 2011 to 2025. Reviews older than 12 months (pre-June 2024) should be weighted less heavily. The most recent reviews (2025) are mixed, with both strong positives and notable negatives appearing in the same period.

This WW Score carries HIGH data confidence due to the large volume of substantive reviews, but its reliability as a single-entity score is meaningfully reduced by the apparent aggregation of reviews from at least two distinct businesses; prospective customers should verify which specific company and technician they are engaging before relying on this score.