Miles Plumbing and Heating

The contractor receives strong praise in two recent reviews for thoroughness, transparency, and technical competence — including identifying a root cause circulator pump failure at a church job. However, two 1-star reviews raise serious concerns: one describes a failure to consider an elderly customer's physical needs when selecting a replacement bathtub, and another details significant billing ... Read more

The contractor receives strong praise in two recent reviews for thoroughness, transparency, and technical competence — including identifying a root cause circulator pump failure at a church job. However, two 1-star reviews raise serious concerns: one describes a failure to consider an elderly customer's physical needs when selecting a replacement bathtub, and another details significant billing transparency issues, rude office staff, and a feeling of being overcharged for a return visit. Pricing is a notable weak point, with two out of three pricing-related reviews being explicitly negative about cost and billing practices. Project completion is mixed — work was generally finished, but the initial job in one case could not be completed in a single visit, and the bathtub installation failed to meet the customer's actual needs. The overall picture is a contractor with real technical skill but inconsistent customer service and pricing transparency. Read less