Budget Rooter

Budget Rooter presents a deeply polarized review profile with a large volume of 1-star reviews describing serious, recurring failures across all dimensions. The most dominant pattern in negative reviews is a near-total breakdown in communication — customers across many years and many states report unanswered phones, full voicemail boxes, unreturned calls, and no-shows for scheduled appointments.... Read more

Budget Rooter presents a deeply polarized review profile with a large volume of 1-star reviews describing serious, recurring failures across all dimensions. The most dominant pattern in negative reviews is a near-total breakdown in communication — customers across many years and many states report unanswered phones, full voicemail boxes, unreturned calls, and no-shows for scheduled appointments. Project completion is severely impacted, with dozens of reviews describing jobs that were never finished, parts never ordered or delivered, and customers left without hot water or functioning toilets for weeks or months. Professionalism scores are dragged down by multiple accounts of rude office staff (particularly a woman named Shelly), technicians who misdiagnosed problems, falsified reports to home warranty companies, and in some cases aggressive or threatening behavior. Pricing and experience scores receive partial credit from a meaningful minority of positive reviews praising specific technicians (Darek, Les, Mike, Austin, Carlos, Dustin) who were described as knowledgeable, efficient, and fairly priced — but these positives are substantially outweighed by accounts of egregious overcharging, fraudulent upselling, and incompetent diagnoses. Read less