Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism scores near zero due to explicit accounts of yelling at a customer, telling a homeowner to leave their own room, and an aggressively hostile attitude upon arrival. Project completion is critically low, as one review documents a rushed job with an uneven floor, unsa... Read more
Both available reviews are strongly negative and paint a consistent picture of serious failures across all dimensions. Professionalism scores near zero due to explicit accounts of yelling at a customer, telling a homeowner to leave their own room, and an aggressively hostile attitude upon arrival. Project completion is critically low, as one review documents a rushed job with an uneven floor, unsanded drywall, half-painted doors, hacked door jambs, a non-functioning deadbolt, and a toilet left leaking into a basement — with the contractor refusing to fix his own mistakes without additional charges. Experience scores reflect poor workmanship quality described in specific, credible detail across both reviews. Pricing receives a marginally higher but still very low score due to one account of an unjustified second service fee charged after damaging a customer's doorbell. Read less