Overview of Company Customer Sentiment Analysis in May
A-OK Mechanical receives overwhelmingly negative reviews across all four scored dimensions, with only two positive reviews providing any counterweight. Professionalism is severely damaged by repeated no-call/no-shows, missed appointment windows, sending visibly sick technicians into homes unmasked, an owner engaging in a screaming match with a customer, and voicemail boxes going full and unanswere... Read more
A-OK Mechanical receives overwhelmingly negative reviews across all four scored dimensions, with only two positive reviews providing any counterweight. Professionalism is severely damaged by repeated no-call/no-shows, missed appointment windows, sending visibly sick technicians into homes unmasked, an owner engaging in a screaming match with a customer, and voicemail boxes going full and unanswered. Project completion is catastrophically poor — nearly every negative review describes work that was not completed correctly, required multiple return visits, failed shortly after the technician left, or was ultimately finished by a competing company. Experience and workmanship are deeply concerning, with documented instances of incorrect diagnoses, improperly installed parts that caused carbon monoxide-like fume exposure, incorrect wiring, air leaks, and a warranty part that was never submitted to the manufacturer. Pricing drew complaints about unexpected charges, inflated invoices, and what one reviewer described as an attempted scam involving a furnace substitution. The two positive reviews are brief, lack specific detail, and are both more than five years old, offering minimal counterbalance to the volume and severity of the negative accounts. Read less