Shephard Plumbing

Shephard Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and communication across 19 reviews. Pricing is competitive and transparent, with customers frequently noting fair quotes and reasonable charges. However, project completion is significantly impacted by one severe 1-star review detailing a major installation error (wrong water heater for heated ... Read more

Shephard Plumbing demonstrates strong professionalism with consistent praise for punctuality, courtesy, and communication across 19 reviews. Pricing is competitive and transparent, with customers frequently noting fair quotes and reasonable charges. However, project completion is significantly impacted by one severe 1-star review detailing a major installation error (wrong water heater for heated floors), failure to follow up, lack of accountability, and poor dispute resolution—a critical failure that substantially lowers this dimension. Technical experience is generally solid with customers praising knowledge and workmanship, though the heated floors incident reveals gaps in scope assessment and technical capability. Read less