Rooter Express

Rooter Express shows a strong recent track record (2022–2024) with consistent praise for punctuality, responsiveness, and professional demeanor, which drives the professionalism score upward. However, several older reviews (2008–2019) contain serious allegations of price manipulation, upselling under emotional pressure, failure to complete the assigned work, and refusal to provide itemized bil... Read more

Rooter Express shows a strong recent track record (2022–2024) with consistent praise for punctuality, responsiveness, and professional demeanor, which drives the professionalism score upward. However, several older reviews (2008–2019) contain serious allegations of price manipulation, upselling under emotional pressure, failure to complete the assigned work, and refusal to provide itemized billing — these significantly drag down the pricing and project completion scores. The pricing dimension is the weakest area, with multiple credible and detailed complaints about overcharging, bait-and-switch quoting, and a tech soliciting a cash bribe to overlook extra charges. Project completion is mixed: most recent jobs appear finished satisfactorily, but older reviews describe abandoned work, post-repair leaks that took two weeks to address, and a case where the technician left without clearing the clog. Experience scores moderately well based on recent reviews citing skilled problem-solving and quality workmanship, tempered by older incidents of misdiagnosis and incomplete work. Read less