Mr. Rooter Plumbing of Kalamazoo

This contractor presents a deeply mixed picture across all four dimensions. Two positive reviews highlight prompt, professional, and knowledgeable service with fair pricing, but three negative reviews describe serious failures including unprofessional office staff, unresponsive management, unresolved damages exceeding $3,000, a refused refund, and a wildly inflated quote of $9,000 for a job comple... Read more

This contractor presents a deeply mixed picture across all four dimensions. Two positive reviews highlight prompt, professional, and knowledgeable service with fair pricing, but three negative reviews describe serious failures including unprofessional office staff, unresponsive management, unresolved damages exceeding $3,000, a refused refund, and a wildly inflated quote of $9,000 for a job completed elsewhere for $1,700. The professionalism dimension is particularly damaged by multiple accounts of staff hanging up on customers, ignored emails and calls, and a manager who never followed through on a promised callback. Project completion is severely undermined by one review describing abandoned work, broken plumbing, and an unhonorable contract. The experience score is modestly positive only because two reviews praised specific technicians, but this is offset by one review explicitly stating an untrained person was sent out causing property damage. Read less