Briggs Plumbing

Briggs Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is heavily contested: while several older reviews praise punctuality, friendliness, and responsiveness, multiple reviews cite rude phone interactions, a child screaming in the background, late arrivals, and a refusal to stand behind installed products. Pricing is the most consistently criticized dimension, ... Read more

Briggs Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is heavily contested: while several older reviews praise punctuality, friendliness, and responsiveness, multiple reviews cite rude phone interactions, a child screaming in the background, late arrivals, and a refusal to stand behind installed products. Pricing is the most consistently criticized dimension, with numerous reviewers explicitly calling out charges they considered excessive — including $175 for a $20 fill valve, $450 for a pinhole pipe fix, and $225 for a 15-minute faucet repair — though a handful of reviews do praise fair and competitive pricing. Project completion is similarly split: some jobs were completed quickly and correctly on the first visit, but at least two reviews describe work left unfinished across multiple visits, and one describes a plumber charging for an incomplete snake job and then failing to return. Experience scores moderately, with several reviewers praising technical skill and problem-solving, but offset by a water heater installation that failed within 18 months and a technician who could not locate a leak after 30 minutes on site. The majority of positive reviews are from 2014–2020, while the most recent reviews (2024–2025) are predominantly negative, suggesting a possible decline in service quality over time. Read less