Power Plumbing

Power Plumbing has a large and broadly positive review base spanning many years, with the majority of customers praising individual technicians by name for being professional, knowledgeable, punctual, and communicative. Professionalism scores are pulled down meaningfully by a recurring pattern of serious complaints: technicians arriving late or not at all, poor internal communication, unanswered c... Read more

Power Plumbing has a large and broadly positive review base spanning many years, with the majority of customers praising individual technicians by name for being professional, knowledgeable, punctual, and communicative. Professionalism scores are pulled down meaningfully by a recurring pattern of serious complaints: technicians arriving late or not at all, poor internal communication, unanswered callbacks, and at least one instance of inappropriate conduct by a technician. Pricing is the weakest dimension, with multiple credible and detailed complaints about billing from the time a technician leaves a prior job rather than arrival on site, charges exceeding quoted amounts, parts marked up significantly, and in several cases customers feeling outright overcharged or scammed — including one allegation of a $10,000 unnecessary system replacement recommendation. Project completion is generally strong, with most jobs described as finished correctly, but there are notable failures including incomplete work, jobs requiring emergency return visits due to new damage caused during service, and at least one instance of a toilet being left uncleaned and a tank lid left on the floor. Technical experience is a relative strength, with many reviewers specifically praising diagnostic skill and problem-solving, though offset by several reviews describing technicians who misdiagnosed problems or lacked necessary tools. Read less