Petersen Plumbing

Petersen Plumbing has a strong base of satisfied customers who consistently praise punctuality, courteous technicians, same-day responsiveness, and skilled workmanship across a wide variety of jobs. However, a meaningful minority of negative reviews — spanning multiple years — document serious concerns including incomplete repairs, abandoned callbacks, work that failed shortly after completion... Read more

Petersen Plumbing has a strong base of satisfied customers who consistently praise punctuality, courteous technicians, same-day responsiveness, and skilled workmanship across a wide variety of jobs. However, a meaningful minority of negative reviews — spanning multiple years — document serious concerns including incomplete repairs, abandoned callbacks, work that failed shortly after completion, refusal to honor responsibility for damage caused, and billing practices that customers described as deceptive or inconsistent with phone quotes. Pricing is a recurring friction point: while many reviewers found costs fair, a notable number cited charges significantly above quoted rates, travel-time billing, and fees for estimates that competitors provide free. Project completion is the most mixed dimension, with several reviews describing jobs left unfinished, no-shows without notification, and follow-up visits that were promised but never scheduled. Experience scores moderately well overall, with many reviewers praising specific technicians by name, but offset by incidents of misdiagnosis, improper installations, and work that failed inspection. Read less