Ottagan Plumbing

The review set is deeply split between older glowing reviews (2013–2014) and more recent negative experiences (2022–2024), which significantly undermines confidence in current performance. Professionalism takes a serious hit from a documented incident of a technician swearing at a customer and from Ottagan failing to respond to follow-up emails — though older reviews praise politeness and at... Read more

The review set is deeply split between older glowing reviews (2013–2014) and more recent negative experiences (2022–2024), which significantly undermines confidence in current performance. Professionalism takes a serious hit from a documented incident of a technician swearing at a customer and from Ottagan failing to respond to follow-up emails — though older reviews praise politeness and attentiveness. Pricing is a recurring concern across multiple independent reviewers who describe estimates as exorbitant, a questionable $260 water analysis charge, and a complaint of being double-charged for an incomplete repair. Project completion is mixed: one reviewer explicitly states a repair was not completed and the leak returned, while older reviews describe thorough and complete work. Experience scores are similarly bifurcated, with older reviews praising Rob's master plumber skills and newer reviews suggesting substandard or incomplete diagnostic work. Read less