BOSS Services

Boss Services presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong base of reviews praising courteous, respectful technicians, but is significantly dragged down by multiple reports of no-call/no-shows, an unsolicited sales pitch during a service call, rude management, and a pattern of poor office communication and accountability. Pricing is ... Read more

Boss Services presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a strong base of reviews praising courteous, respectful technicians, but is significantly dragged down by multiple reports of no-call/no-shows, an unsolicited sales pitch during a service call, rude management, and a pattern of poor office communication and accountability. Pricing is the weakest dimension, with multiple detailed, credible reviews describing charges that reviewers found excessive, opaque, or predatory — including a water heater quote nearly double the competition and a $1,770 plumbing bill that shocked the customer. Project completion is also troubled, with a bathroom remodel taking 5+ months instead of 4–6 weeks, ongoing boiler failures across 6 visits, gas leaks from a newly installed water heater, and at least one estimate that was never followed up on. Experience scores higher than the other dimensions because many individual technicians were praised for skill and knowledge, but this is offset by serious workmanship failures including gas leaks, unresolved boiler issues, and incomplete work. Read less