Northwest Drain Station

Northwest Drain Station scores well on professionalism and experience, with a large number of reviewers praising prompt responses, courteous technicians (especially Randy and Johnny), and knowledgeable diagnostics. However, the pricing dimension is a meaningful drag on the overall score — multiple reviewers across different years explicitly complained about high or opaque pricing, surprise charg... Read more

Northwest Drain Station scores well on professionalism and experience, with a large number of reviewers praising prompt responses, courteous technicians (especially Randy and Johnny), and knowledgeable diagnostics. However, the pricing dimension is a meaningful drag on the overall score — multiple reviewers across different years explicitly complained about high or opaque pricing, surprise charges, and feeling taken advantage of, including one reviewer charged $800 with no resolution and another quoted $548 for a job done elsewhere for $250. Project completion is generally positive but is tempered by several notable failures: at least three reviews describe work that did not solve the problem, one describes a job that backed up again within a week, and one details a major project with poor communication, broken utility lines, and unresolved follow-through on a promised reimbursement. The volume of reviews and the spread across multiple years gives this score reasonable reliability, though the negative reviews carry significant weight due to their specificity. Read less