Mr. Rooter Plumbing of Detroit

The review corpus is deeply split between a large cluster of recent (2024–2025) positive reviews praising friendly, knowledgeable technicians and fast response times, and a substantial body of older (2016–2022) negative reviews citing price gouging, no-shows, misdiagnosis, and rude staff. Pricing is the weakest dimension by far, with numerous detailed complaints about charges 3–7x market rat... Read more

The review corpus is deeply split between a large cluster of recent (2024–2025) positive reviews praising friendly, knowledgeable technicians and fast response times, and a substantial body of older (2016–2022) negative reviews citing price gouging, no-shows, misdiagnosis, and rude staff. Pricing is the weakest dimension by far, with numerous detailed complaints about charges 3–7x market rate, hidden service fees, bait-and-switch advertising, and opportunistic upselling — including one allegation of elder abuse and another of insurance fraud. Project completion scores moderately, as many jobs were completed successfully, but a meaningful minority of reviews describe abandoned work, no-shows across multiple days, and unresolved callbacks. Professionalism and experience score in the low-to-mid 70s, reflecting genuinely skilled and courteous technicians in recent reviews offset by documented cases of unprofessional conduct, misdiagnosis, and rude dispatchers. The overall WW Score of 72.1 reflects a company with capable field staff but serious and recurring systemic issues around pricing transparency and scheduling reliability. Read less