Horton Plumbing and Remodeling

Horton Plumbing demonstrates strong technical expertise and generally professional field technicians, with many customers praising individual plumbers by name for their knowledge and courteous demeanor. However, the company is significantly hampered by persistent pricing concerns—numerous reviews cite unexpectedly high charges, lack of upfront quotes, hidden fees, and aggressive upselling tactic... Read more

Horton Plumbing demonstrates strong technical expertise and generally professional field technicians, with many customers praising individual plumbers by name for their knowledge and courteous demeanor. However, the company is significantly hampered by persistent pricing concerns—numerous reviews cite unexpectedly high charges, lack of upfront quotes, hidden fees, and aggressive upselling tactics. Project completion is inconsistent, with some customers reporting incomplete work, callbacks that incur additional charges, and quality issues requiring rework by competitors. While recent reviews (past 12 months) show more positive experiences, older reviews reveal a troubling pattern of customer dissatisfaction with billing practices and work quality. Read less