Armstrong Plumbing & Sewer Service

Armstrong Plumbing's review record is dominated by serious, detailed negative experiences that drag every dimension down significantly. Professionalism is heavily penalized by multiple accounts of no-shows without courtesy calls, an unprofessional receptionist who hung up on a customer, use of a customer's tools, and complete failure to return calls from dissatisfied clients — including a 2024 c... Read more

Armstrong Plumbing's review record is dominated by serious, detailed negative experiences that drag every dimension down significantly. Professionalism is heavily penalized by multiple accounts of no-shows without courtesy calls, an unprofessional receptionist who hung up on a customer, use of a customer's tools, and complete failure to return calls from dissatisfied clients — including a 2024 complaint where the owner never responded to a $6,500 dispute. Project completion is the weakest area, with multiple reviews describing abandoned work, repeated failed repair attempts on the same job, an unresolved open building permit left with the city for months, and a technician who removed a sump pump during a flooding emergency and never returned. Pricing drew mixed signals — a handful of reviewers praised reasonable rates, but others explicitly described being charged nearly double, feeling ripped off, or paying $600 for under four hours of work. Experience scores slightly higher due to a few positive reviews praising knowledgeable and skilled technicians, but these are substantially outweighed by accounts of a site supervisor missing the same pipe three times and workmanship requiring costly remediation by a second contractor. The positive reviews are mostly older (2013–2018), while the most recent reviews (2024, 2023) are strongly negative, suggesting a possible decline in service quality over time. Read less