A & R Plumbing

A&R Plumbing has a strong base of positive reviews praising punctuality, courteous technicians, and responsive scheduling, which drives solid scores across all four dimensions. However, professionalism is meaningfully dragged down by a recurring and serious pattern of complaints about the office receptionist (identified as Michelle or Monica across multiple reviews) being rude, dismissive, and eve... Read more

A&R Plumbing has a strong base of positive reviews praising punctuality, courteous technicians, and responsive scheduling, which drives solid scores across all four dimensions. However, professionalism is meaningfully dragged down by a recurring and serious pattern of complaints about the office receptionist (identified as Michelle or Monica across multiple reviews) being rude, dismissive, and even hanging up on customers — this is not an isolated incident but a documented pattern spanning multiple years. Project completion suffers from several credible accounts of abandoned work, no-shows without notification, and jobs requiring multiple return visits that were never resolved, including one case where a toilet repair was left incomplete for over two months. Pricing scores moderately well, with many reviewers noting fair or below-estimate final costs, though one review alleges a false report was submitted to upsell an unnecessary part replacement, which is a serious flag. Experience scores highest among the dimensions, with many reviewers specifically praising named technicians for skill, problem-solving, and thoroughness, though a handful of reviews describe shoddy workmanship and unacknowledged damage. Read less