Fairlane Heating & Cooling Corporation

This single review describes severe failures across all dimensions. The technician arrived unprepared, provided an incorrect diagnosis that was contradicted by DTE and a second company, failed to complete the repair (furnace failed 12 hours later), ignored emergency callbacks for three days, became verbally abusive when confronted, and refused a refund. However, a WW Score cannot be reliably calcu... Read more

This single review describes severe failures across all dimensions. The technician arrived unprepared, provided an incorrect diagnosis that was contradicted by DTE and a second company, failed to complete the repair (furnace failed 12 hours later), ignored emergency callbacks for three days, became verbally abusive when confronted, and refused a refund. However, a WW Score cannot be reliably calculated from a single review, as one customer's experience—even if detailed—does not provide sufficient statistical basis for contractor evaluation. Read less