AW Crooks Plumbing, Heating & Cooling

Crooks Plumbing receives strong praise from the majority of reviewers for professionalism, punctuality, and friendly staff, with technicians like Chip and John frequently called out by name for courteous and prompt service. Project completion scores are tempered by several notable negative experiences: one reviewer described a botched toilet repair that was never made fully right, another reported... Read more

Crooks Plumbing receives strong praise from the majority of reviewers for professionalism, punctuality, and friendly staff, with technicians like Chip and John frequently called out by name for courteous and prompt service. Project completion scores are tempered by several notable negative experiences: one reviewer described a botched toilet repair that was never made fully right, another reported a no-show with no callback, and a third described an active leak that required three visits without resolution. Pricing is the most polarizing dimension — while several reviewers praised reasonable or fair costs, one detailed 1-star review describes a billing situation where the final cost more than doubled the original quote due to undisclosed charges, significantly dragging down the pricing score. Experience scores are generally positive, with multiple reviewers citing knowledgeable and skilled technicians, though one review noted an underprepared technician who brought the wrong parts and cracked a toilet tank. The mix of glowing recent reviews and a pattern of serious complaints in older reviews creates a moderately reliable but cautious overall picture. Read less