R. Fresolo Plumbing & Heating

R. Fresolo Plumbing and Heating has a strong overall track record built on decades of positive customer experiences, with the majority of reviewers praising the professionalism, responsiveness, and technical competence of technicians like Rodney, Andrew, Darren, and Mitch. Project completion scores are solid, with numerous reviews describing same-day or next-day service, thorough workmanship, and ... Read more

R. Fresolo Plumbing and Heating has a strong overall track record built on decades of positive customer experiences, with the majority of reviewers praising the professionalism, responsiveness, and technical competence of technicians like Rodney, Andrew, Darren, and Mitch. Project completion scores are solid, with numerous reviews describing same-day or next-day service, thorough workmanship, and follow-through on complex installs including boilers, furnaces, and tankless water heaters. However, a recurring and credible pattern of complaints about unreturned phone calls and poor responsiveness from the office — spanning multiple years and multiple reviewers — meaningfully drags down the professionalism score. Pricing is generally viewed as fair and competitive, though two reviewers flagged high diagnostic fees and one noted elevated quotes, preventing a top-tier pricing score. One serious flag — a 1-star review alleging a failed city inspection on a furnace install and a defensive owner response — introduces a meaningful project completion and professionalism concern that cannot be ignored. Read less